Any business that thrives knows that it must invest in staff training. A well educated workforce is a resource that can’t be underestimated. Training boosts engagement which leads directly to greater productivity. Yet many smaller businesses still feel that training programmes are a luxury they can’t afford. They’re wrong.
Technology has changed the way organisations manage education, notably with the advent of learning management systems (LMS). An LMS is a cost-effective solution because it’s scalable; whether you’re a small company with a dozen people or you’re managing hundreds of teams across multiple locations, an LMS makes sense. That’s why businesses in Australia are using a learning management system.
In a nutshell, an LMS acts as a virtual classroom, helping deliver training materials and organise skills development. Let’s take a look at a few of the most popular features that benefit business.
Improved Customer Service
An LMS is the key to boosting skills and engagement. Good employee training results in improved customer service. Staff who have all the tools and knowledge they need to represent your company or organisation do a better job. Informed, confident staff cultivate satisfied customers and improve customer retention.
Not all staff are in the same location, nor do they follow the same learning curve. An LMS allows pupils to complete course work in their own time, on their preferred device from wherever they log on. It’s one one of the most valuable reasons to use an LMS. It frees staff from being present for a lecture, and frees the lecturer to compile more coursework. Leveraging online resources and self-learning modules gives students control over their study time and that improves engagement which improves productivity.
Being able to chart performance, skills, certification, progress and completion is vital when a business is managing its investment in an LMS. It lets you analyse the success of your course, adapt as required and successfully measure ROI. There’s no risk of data loss with course information and participant data backed up to the cloud.
The reporting tools in an LMS provide a clear picture of where money is being spent on training. However it’s important to know the system is reporting accurately and in line with local tax or payroll legislation. An Australian LMS is designed to do that, helping avoid confusion.
These are just a few of the reasons why a learning management system will help you get the most from the training programmes at your organisation. Take the time to unlock the full potential of an LMS because when you do, everyone benefits.